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A real person reads every one of these. If you're not sure which size you need, or whether this is even the right product for your dog, ask us before you buy — we would genuinely rather talk you out of it than sell you the wrong thing.
Before you write
These four cover most of what we get asked
If your question is one of these, you don't need to wait for a reply.
Still not sure?
We run a pet advice helpline. Ring it. We would rather talk you out of the wrong product than sell it to you.
0800 622 6190Mon–Fri, 9am–5pm
Most people start with the 150ml. The 50ml is for the car or a first try. The 500ml is what groomers and multi-dog households buy, and works out at roughly a third of the price per ml of the 50ml.
Twice a day for up to two weeks depending on severity, then once a day for another one to two weeks, then once a month thereafter. Warm the bottle in a cup of warm water for five minutes and shake it hard for two minutes before every application.
Send it back within 90 days and we will refund you — opened, half used, whichever.
UK delivery is free on every order and goes out the same working day if you ordered before 2pm. If it's been longer than you'd expect, send us your order number using the form above and we'll chase it.