Contact information

Contact information

How to reach us

We're a small family business. There's no call centre and no ticket queue — an
email or a phone call reaches a person who knows the product.

Email: quisteluk@gmail.com
Telephone: 0800 622 6190 — [Mon–Fri, 9am–5pm]

We usually reply to email within one working day. If it's urgent, the phone is
quicker.

What to contact us about

Which product or size to buy | Ask before you order. We'd genuinely rather talk you out of the wrong thing than sell it to you. |
How to use it | Happy to walk you through it. Most problems people have are down to skipping the warming and shaking step. |
An existing order | Have your order number to hand and we'll find it straight away. |
Returns and refunds | See our Refund policy(/policies/refund-policy), or just email us. |
Trade and wholesale | We supply groomers and independent pet shops. Ask for a price list. |
A complaint | Mark it for the attention of the owner. We'd much rather hear about it. |

What we can't help with. We can advise on which product to use and how to
use it, but we can't diagnose. If your pet is in pain, shaking their head
persistently, or you can see discharge, bleeding or swelling, please speak to
your vet.

Our details

Trading name: Peake Petcare
Legal entity: Peake Enterprises Ltd
Address:
30 Wardley Hall Lane
Manchester
M28 2RL
United Kingdom

Company registration number: 13354245, registered in England and Wales

Returns address: Quistel Ltd, 30 Shield Drive (Ready Steady Store), Wardley Industrial Estate, Manchester, M28 2QB

Writing to us

You're welcome to write. Post is slower than email but we do read and answer it.
Use the address above and, if it's about an order, include your order number.

If you're unhappy with how we've handled something, see the complaints section
of our [Legal notice](/policies/legal-notice).