Terms of service
Terms of service
1. Who we are
This website is operated by Peake Enterprises Ltd, a company
registered in England and Wales under number 13354245, with its
registered office at 30 Wardley Hall Lane, Worsley, Manchester, M28 2RL.
By using this site or placing an order you agree to these terms.
2. Our products
We sell grooming and hygiene products for pets.
Our products are not veterinary medicines. They are not intended to
diagnose, treat, cure or prevent any disease or condition. Nothing on this site
is veterinary advice.
If your pet is in pain, shaking their head persistently, or you can see
discharge, bleeding or swelling, please speak to your vet. If you're unsure
whether a product is suitable, ask your vet before using it.
Any customer accounts, reviews or testimonials on this site describe individual
experiences. They are not a guarantee that you will get the same result.
3. Using our products
Please read the instructions on the label and the enclosed leaflet before use.
Our ear cleaner is for external use in the ear only. Do not use it on an ear
that is bleeding, or where the eardrum may be perforated. Keep out of reach of
children. Avoid contact with eyes.
The purple version may stain. Please use it in appropriate surroundings — the
Colour Free version exists to avoid this.
4. Orders
Placing an order is an offer to buy. A contract is formed when we send you a
dispatch confirmation, not when you receive the order confirmation.
We may decline an order — for example where an item is out of stock, where
we've spotted a pricing error, or where we suspect fraud. If we decline after
you've paid, we'll refund you in full.
5. Prices and payment
Prices are in pounds sterling and include VAT where applicable.
We take payment at the time of ordering. We use Shopify Payments and the other
providers shown at checkout; we don't store your card details.
We try hard to price accurately. If we find a clear pricing error after you've
ordered, we'll contact you before dispatch and you can confirm at the correct
price or cancel for a full refund.
6. Delivery, returns and refunds
Delivery is covered by our Shipping policy.
Returns, cancellation and refunds — including our 90-day guarantee and your
statutory rights — are covered by our Refund policy (/policies/refund-policy).
7. Your privacy
How we handle your information is set out in our
Privacy policy (/policies/privacy-policy).
8. This website
We try to keep the site accurate and available, but we don't guarantee it will
be uninterrupted or error-free. Product photography is representative;
packaging and labelling may vary.
The content of this site — text, images, logos and design — belongs to us or our
licensors. You're welcome to link to us. Please don't copy our content for
commercial use without asking.
9. Our liability
Nothing in these terms limits our liability for death or personal injury caused
by our negligence, for fraud, or for anything else that can't be limited by law.
Nothing here affects your statutory rights as a consumer.
Subject to that, we're not liable for losses that weren't foreseeable when the
contract was made, or for business losses — these terms cover consumer sales.
10. Complaints and disputes
If something's gone wrong, email quisteluk@gmail.com and mark it for the attention
of the owner. We'd much rather hear about it than not.
These terms are governed by the law of England and Wales, and disputes fall to
the courts of England and Wales. If you live elsewhere in the UK you may bring
proceedings in your own jurisdiction.
11. Changes
We may update these terms. The version that applies to your order is the one
published when you placed it.